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I have reported Directgardening.com to U.S. FTC (Federal Trade Commission) because the negligence of Directgardening.com aka Owens Nursery aka House of Wesley caused any and all problems, including causing me to suffer severe Anxiety and Pain and Agonizing Stress....
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1.0
I didn't like
  • Negligence
  • Negligence caused anxiety
  • Pain
#1088221
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This place is a sham and customer service is a nightmare. I bought poplars from them and they arrived bone dry. I've bought poplar saplings before via the Internet so I know how healthy saplings should arrive. These were complete dead. I contacted them. They asked that...
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1.0
#1067655
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I ordered hybred willows and some Bushes, 14 in all. 4 of the willows leafed out, one leafed out, but it is not a willow, and the 4 bushes are sticks. I gave them all 20 days and nothing. I contacted Direct Gardening and they said I had to return them at my cost...
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Anonymous
denabrown

I am glad you got a refund I got a useless certificate I ask for a refund I should get one ,after all why should I want any more of the plants that usually dead when they arri...

5.0
I liked
  • Service
#938398
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Directgardening - Awful company

Directgardening
#1052107
1.0
Details
Dead plants sent - wanted refund - refused. Very rude - never again!
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Directgardening - RIPPED OFF

Directgardening
#1048426
1.0
Details
Plants arrived dead and when planted stayed dead. Impossible to contact anyone to get garanteed replacements. Stay away !!! Bunch of crooks!!!
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Directgardening - All the twigs were dead when I received them and the bulbs did not grow

Directgardening
#1041813
1.0
Details
I ordered several items the trees were dead twigs and the bulbs did not priduce flowers just partial leaves..tgeplats were horrbe please do nor purchase from them.Only rhe book look great
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Short Review on August 05, 2016

Directgardening
#895408
1.4
Details
Update #895115. I finally received my refund, much to my surprise! Even though my issue was resolved, I can not honestly recommend this company.
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The two most expensive items turned out to be duds and my return and replacement is void because I do not have the shipping label. I have an invoice statement and credit card used and this means nothing. The free items sent with my duds were also a waste of money. ...
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1.8
I didn't like
  • Return policy
#901803
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I ordered a weeping *** willow tree almost a month ago. It came today packed in a flimsy plastic bag, broken in three pieces. The company doesn't care. The only thing they care about is the customer keeping the original packing slip. If you don't have it you are...
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#843444
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Order#QQOSZGYAO, ordered on March15th 2016, cancelled the same day, was charged $ 27.96, tried to call busy ALLTHE TIME, emailed them, was told the order is being cancelled. Called again(Busy), emailed again was told the order is being cancelled it is now March 28th,...
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1.0
#837945
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I placed an order April 11 and it is now May 5. It should not take a month to fill an order. I suspect they are a scam. I have yet to see any part of my order, and the company has not answered my email inquiry about my order. Their phone line is also perpetually on...
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1.0
I didn't like
  • Complaints products were doa
  • Lack of response
  • Nondelivery of merchandise
#631350
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I ordered an Apple, Crimson Spire tree from them in 2013 ($29.00 plus shipping) It arrived dead. I contacted them and they would not refund my money but said they would have to wait until the next year to send a replacement. I contacted the better business bureau They...
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#626667
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Do not order from direct gardening . I too received dried out dead plants that I tried desperately to nurture in to a viable plant however many did not survive. I contacted direct gardening but had no shipping label due to my dog getting a hold of it. However I...
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#533558
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Contact Directgardening

Mailing Address:
Direct Gardening
A Division of House of Wesley 1704 Morrissey Drive
Bloomington, IL 61704
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I ordered 80 willows and other plants all showed up broken and dead. After over a month of waiting for a replacement I called today and they said maybe october I would get them. This is the worst company ever.They have a call center that is their customer service. They...
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#433068
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