This spring I ordered trees from several catalog/online companies. Miller nurseries and Nourse farms sent bareroot trees, their roots packed in moist paper and bagged, and all are doing well. DirectGardening.com sent scrawny, narrow "trees" with no packing around the roots. None of the 8 trees I ordered from them has leafed out.
But worse, their return policy is terrible. If you want your money back, you must send the plant material BACK, within two weeks and at your expense for the postage. (You can't even be sure a tree is dead rather than dormant at 14 days.)
After 14 days, all they will do is... yep... send you replacement "trees." Or give you a credit for replacement "trees" later on. Just avoid 'em.
Review about: Directgardening Tree.
Monetary Loss: $44.