DirectGardening
DirectGardening Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DirectGardening reviews show a 1.4 star rating from 92 reviews with 95% unfavorable sentiment; most consumers are dissatisfied and frequently request a refund.
Key Takeaways for Future Customers
- Expect frequent delivery delays and DOA plants.
- Customer service contact is often unreachable; refunds commonly requested.
- Website is user friendly but product quality and turnaround time are concerns.
Negative Feedback / Risk Areas
- Dead on arrival plants, missing shipments, and claims of stolen funds.
- Phone lines always busy and poor refund handling; warranty and replacements delayed.
Positive Feedback
Some customers note affordable prices, a nice website, and occasional successful deliveries with thriving plants.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DirectGardening reviews show a 1.4 star rating from 92 reviews with 95% unfavorable sentiment; most consumers are dissatisfied and frequently request a refund.
Key Takeaways for Future Customers
- Expect frequent delivery delays and DOA plants.
- Customer service contact is often unreachable; refunds commonly requested.
- Website is user friendly but product quality and turnaround time are concerns.
Negative Feedback / Risk Areas
- Dead on arrival plants, missing shipments, and claims of stolen funds.
- Phone lines always busy and poor refund handling; warranty and replacements delayed.
Positive Feedback
Some customers note affordable prices, a nice website, and occasional successful deliveries with thriving plants.
Media from reviews
Turn one complaint into a collective action
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Corkscrew vine was received dead..
- - Corkscrew vine arrived DOA; revival attempts failed and it crumbled to dust; the customer has a ready pot and asks for a fix.
It appears that even though all the info for my order was available. This company chose to just ignore my request for them to please just send me a living corkscrew plant.
Yup I got screwed...the one plant I wanted was dead on arrival, but the free stuff I didn't want was fine.. They just can't be bothered to make my purchase right,and ignored my request.. I didn.t ask for money, etc... I just want a living plant to enjoy..
Pretty sad to charge that much for a dead plant.. I just don't understand , they didn't even have the guts to respond to my request.. oh but they sent me a sales email..
they want me to but more dead things...SUPRISE! Ummmm *** NO!!!
My corkscrew vine was DOA...I have tried to revive it and there's been no results other than the vine crumbled to dust. Please can we fix this issue?
I have a great pot ready n empty, it looks sad.
PLEASE HELP ME ..IT WAS TRICKY JUST FINDING A COMPANY THAT STILL HAD THESE, THEY'RE ONE OF MY ALL TIME FAVORITES. THANKS, DEBBIE TAYLOR
User's recommendation: This company did great ...delivery was right on the button, and packing was great..Sadly the one plant I REALLY WANTED WAS DOA.. HOPEFULLY THE COMPANY WILL DO ME GOOD..I will let y'all know when I get there. All other plants etc.. are thriving.
Brockton, Massachusetts
Complaint
Bought a climbing shade tolerant rose bush from the house of Wesley last spring and this year its dead.Any warranty?
User's recommendation: I’d look at other companies for your needs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Crystal River, Florida
Bad customer service and product quality.
- - Customer seeks replacements for plants not growing; asked to send invoice.
- - Nearly a year with no updates; calls hung up; BBB may be contacted.
I contacted your service department about several plants I purchased not growing. Was told to send original invoice shipping label to receive replacements.
It has been nearly a year without any updates. When I called the customer service department to inquire about it they hung up on me 3 times.
If I don't get a response to this then I'll be contacting the BBB. Thanks, former customer.
Preferred solution: Healthy replacement plants preferred or full refund.
User's recommendation: Used to have good service and plants. Can't say that now.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFor a full refund
My order was delayed 3 months then was sent to me completely dead. I emailed customer service several times with no help. Im out $50 and would like a refund.
- Variety offered
- Plants were dead when they finally got here
Preferred solution: Full refund
User's recommendation: Do not purchase anything from this company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Jefferson City, Missouri
For a full refund
I never got a response of any kind from this company. Im out over $50 and am very frustrated. Its next to impossible to get through to customer service.
User's recommendation: Do NOT buy from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have not received the remainder of my order
my free Glads,Polar night Rhododendron, and my Pear of the earth never came I would like the remainder of my order.The plants that came are doing well.
- Had pretty pictures of flowers
Preferred solution: Deliver product or service ordered
Did not got my geranium mosquito shoo
my name is corinne Whenry I haven't got my Mosquito plant 84243,
or my 84340 gardenia trailing or my 77626 grand cascade butterfly
order number212290****00 acct. 4802****.
Preferred solution: Deliver product or service ordered
Shelbyville, Indiana
Last year's merchandise did not come in time to have proper growth
Have heard nothing carefulWhen New Order I have not received my magazine and off my Bond and new magazine for new company at this time till I see what the new company will do
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder not recieved
- - Ordered two plants from the catalogue and sent a check.
- - As of June 1, 2021, I have not received the plants or any mail.
I am still waiting for my refund. House of Wesley still has not contacted me.
The House of Wesley finally sent my order too late for spring planting and they were dead! (have pictures of the plants and the damaged containers.) I have returned the dead plants to House of Wesley along with a letter and asked that they refund my money.
I have not gotten a refund or any contact from that company. I have a copy of the letter as well as the receipt from the Post Office.
I tried this "new" company after I received their catalogue and I was excited about getting the two plants that I decided on. I sent a check for the amount owed but this is June1, 2021 and I have not seen any plants nor gotten any mail from the company. I'm so disappointed because the new plants looked beautiful and would add so much to my beds.
- Refund requested
- Plants not protected correctly for shipping
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDead weeping tree rose -cannot get through on always busy line
- - Pink weeping tree rose purchased last year.
- - Planted per directions and watered faithfully; stem broke off; plant dead; replacement.
I purchased a pink weeping tree rose last year. I planted it according to directions and watered it faithfully.
I called once and got through to someone who said if it was still green under the outer bark that it was OK and it was so I have waited. However this summer I was sitting out weeding in that particular hill and apparently leaned over too hard and the entire stick that comes out of the ground and broke off. It is totally dead I would like this replaced if at all possible.
But cant get through on the phone line because its busy at. I have called multiple times during the day and it doesnt seem to matter
Preferred solution: Replace the plant at their cost, or refund the purchase cost.
User's recommendation: Bad customer service. Can’t get get thru on their phone line. Not worth the money or hassle. Don’t buy!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerABSOLUTELY WORST COMPANY EVER!
- - Shipped dead plants; return with original label if they don't grow in 6 weeks.
- - Replacements after 6 weeks; later Spring 2022; wrong plants shipped.
Absolute WORST COMPANY I've ever dealt with. They shipped dead plants to me, then after contacting them by email directed me to plant those dead plants and if they didn't grow in 6 weeks to send back with original shipping label.
Did as directed, but dead plants don't grow. After required 6 weeks, followed their rules and requested replacements. After 3 more emails asking where my replacements were they reply with will be shipped SPRING 2022 DON'T BUY FROM THIS CROOKED COMPANY!!
Called and they even had wrong plants to be replaced even though I had specified what I needed in letter I sent with original shipping label. TOTAL INCOMPETENCE!!!
- No customer service
- Poor products
- Worst company ever
Preferred solution: Refund for 4 double purple Angel trumpets and 2 double white Angel trumpets
User's recommendation: DO NOT BUY FROM THIS COMPANY. I’m still waiting after 8 months.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor results
- - Bought 2 Polygonum aubertii plants.
- - Very small plants; only one is alive at about 3 inches.
- - Not doing well.
- - Experienced gardener; won't order again.
bought 2 polygonum aubertii. very poor size of plants.
only one is still alive and is 3" tall.not doing wellat all. ive been gardening for over 50 yrs.
you people should try harder. wont be ordering again !!
- Poor quality
Preferred solution: Full refund
User's recommendation: low value, dissatified
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhen will I receive the rest of order from last May
After 3months since I was billed, I still have not received the Walk on Me or the Dwarf Fruit Cocktail Tree
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Omaha, Nebraska
Hard to place order
- - Had problems ordering and canceled.
- - Order later showed 1 item for 1 quantity instead of 4 bushes at a special price; not happy and won't use again.
Had too many problems trying to order so cancelled. Got a text to finish my order so tried agin.did finally get the order approved.
Then went and reviewed the order.It said 1item for1 one quantity .
When I originally placed the order it was for 4 bushes at this special price.
Not happy with this but not going to cancel but will never use you again
User's recommendation: Do not use.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAppalled
- - Do not buy from this company.
- - Card was charged on May 8; cancellation email sent, no response.
- - Shipment arrived; packaging was poor and DOA.
Do not buy from this company. My credit card was charged the day I placed my order on May 8.
I sent an email asking for my order to be cancelled. Today is June 30. No one has responded to my email.
Shipment arrived today. Everything is very poorly packaged and DOA.
- Dead ppanta
- Plants were dead when they finally got here
- No communication
Preferred solution: Full refund
User's recommendation: SCAM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service telephone number is ALWAYS busy.
Placed order 5/1/21. Have been trying to get shipping status for about 4 weeks now.
The three CS telephone numbers are always busy.
No ability to leave a message.... very frustrating.
- No pros never received any merchandise
- Bad customer service
- Service was bad
Preferred solution: Deliver product or service ordered
About
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DirectGardening is ranked 125 out of 1424 in Landscaping and Gardening category
USA
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One month later. No response from seller. “Dormant” plants that I received show zero signs of life.